IT ASSET MANAGEMENT
Streamline IT Asset Management Today
Integrate IT and OT with real-time tracking and analytics for operational excellence.
OVERVIEW
Revolutionizing IT Asset Management with IBM Maximo
IBM Maximo IT combines IT asset management (ITAM) and IT service management (ITSM) in one platform, enabling real-time asset tracking and analytics. It enhances operational efficiency, reduces costs, and extends asset lifecycles with self-service, automation, and integrated workflows for a seamless user experience.
BENEFITS
Key Benefits of IT Asset Management
Optimize IT/OT workflows, enhance user experience, and strengthen operational efficiency with advanced tools.
Strengthen Critical Environments:
Integrate workflows across teams, employees, and customers for a seamless service experience.
Improve Self-Service:
Enable users to resolve issues with self-service tools and live agent chat for faster solutions.
Accelerate First Call Resolutions:
Equip service agents with detailed troubleshooting guides, tickets, and automation scripts for faster resolutions.
Increase System Defense:
Embed robust security processes to ensure rapid recovery and system resilience in day-to-day operations..
Enhance Customer Satisfaction:
Deliver prompt and reliable service to meet and exceed customer expectation..
Practical Applications of IT Asset Management
Explore how businesses leverage IBM Maximo IT to transform operations and user experiences.
Enhancing IT Support for Banking
Problem: High-resolution times and customer dissatisfaction due to disconnected IT systems and processes.
Solution: IBM Maximo unified ITSM and ITAM, enabling seamless asset tracking and support workflows.
Outcome: Reduced ticket resolution time by 40% and improved customer satisfaction scores significantly.
Managing Emergency Dispatch Effectively
Problem: Disjointed IT and operational technology workflows led to delays in asset maintenance and troubleshooting.
Solution: IBM Maximo integrated IT/OT workflows, enabling real-time analytics and process automation.
Outcome: Improved collaboration, reduced downtime by 30%, and enhanced production efficiency.
